FAQ

COMMONLY ASKED QUESTIONS RE: SWAROVSKI CRYSTAL What is Swarovski crystal? Many Swarovski Silver Crystal lovers believe that the raw material used in the manufacture of our crystal objects occurs naturally, like rock crystal from which containers and spheres have been carved since time immemorial. Swarovski Crystal is not a natural crystal but is man made. Swarovski Crystal is made at the factory in Wattens using basic formulae perfected by Daniel Swarovski and his three sons in the earlier part ofthis century. In this section, we answer a number of questions frequently asked about Swarovski Silver Crystal. Does the word "SILVER" in the name Swarovski Silver Crystal mean Swarovski products actually contain silver? No. A Swarovski craftsman in Austria, whoheld up a finished piece of crystal to the light inspections,was awed by the silvery glow created by the object's spectral brilliance. Since then, all pieces in the collection have been called Swarovksi Silver Crystal. What is Swarovski Silver Crystal made of? Swarovski Silver Crystal if fired using a combination of natural minerals and quartz sand, and then cooled slowly to avoid stress and inclusions. Why is Crystal more expensive than glass? Crystal quality is dependent on the production method and the processing of the raw material . Both factors play a major role in determining its brilliance and the measure of its value. What distinguishes Swarovski products from imitations and those made by other manufacturers? The factor that sets Swarovski crystal products apart is -and always has been - the superior quality of the cutting and polishing. In recent years,crucial role has also been played by exceptionally creative in - house and freelance designers. Do other manufacturers use Swarovski crystal to make figures? Some gift ware manufacturers purchase standard chandelier stones and assemble them to create their own designs,but these figures are easily identified by the holes in the crystal. However, the stones used in Swarovski Silver Crystal pieces are not available to other companies, because each component is cut specially for the Swarovksi Silver Crystal piece in question. How can I tell if a figure is a genuine Swarovski Silver Crystal product? Swarovski's seal of quality is the logo etched into the base of every single product piece. What is the best way of caring for and cleaning Swarovski Silver Crystal? Dust carefully and refer to our cleaning section for the easiest method of cleaning. We will be offering a special crystal cleaner shortly. Please check back with us as I will list it on the site once we have it in stock. To prevent scratching of the crystal, use the special polishing cloth available from all Swarovski official retailers. This cloth, along with a cleaning brush, white Swarovksi gloves and a package of colored crystals is included in the Cleaning Kit made by Swarovksi. Price is $45 Can Swarovski Silver Crystal be repaired? Minor damage to Swarovski Silver Crystal poses no great problem and can be made good at one of Swarovski's many repair shops around the world. Multiple fractures, however, are usually irreparable. Please visit our special Cleaning and Repairing Section on this Site. Go the GALLERY INFO link in the logo at the top of any page and click it. This will provide you with a list of interesting topics where you will find this Cleaning Information. What is crystal? Many Swarovski Silver Crystal lovers believe that the raw material used in the manufacture of our crystal objects occurs naturally, like rock crystal from which containers and spheres have been carved since time immemorial. Nothing could be further from the truth. Swarovski Crystal is made at the factory in Wattens using basic formula perfected by Daniel Swarovski and his three sons in the earlier part ofthis century. In this section, we answer a number of questions frequently asked about Swarovski Silver Crystal. Does the word "SILVER" in the name Swarovski SilverCrystal mean Swarovski products actually contain silver? No. A Swarovski craftsman in Austria, whoheld up a finished piece of crystal to the light inspections,was awed by the silvery glow created by the object's spectral brilliance. Since then, all pieces in the collection have been called Swarovksi Silver Crystal. What is Swarovski Silver Crystal made of? Swarovski Silver Crystal if fired using a combination of natural minerals and quartz sand, and then cooled slowly to avoid stress and inclusions. Why is Crystal more expensive than glass? Crystal quality is dependent on the production method and the processing of the raw material . Both factors play a major role in determining its brilliance and the measure of its value. What distinguishes Swarovski products from imitations and those made by other manufacturers? The factor that sets Swarovski crystal products apart is -and always has been - the superior quality of the cutting and polishing. In recent years,crucial role has also been played by exceptionally creative in - house and freelance designers. Do other manufacturers use Swarovski crystal tomake figures? Some gift ware manufacturers purchase standard chandelier stones and assemble them to create their own designs,but these figures are easily identified by the holes in the crystal. However, the stones used in Swarovski Silver Crystal pieces are not available to other companies, because each component is cut specially for the Swarovksi Silver Crystal piece in question. How can I tell if a figure is a genuine Swarovski Silver Crystal product? Swarovski's seal of quality is the logo etched into the base of every single product piece. What is the best way of caring for and cleaning Swarovski Silver Crystal? Dust carefully or rinse in lukewarm water. DO NOT SOAK! For best results, however, use the special polishing cloth available from all Swarovski official retailers. This cloth, along with a cleaning brush, white Swarovksi gloves and a package of colored crystals is included in the Cleaning Kit made by Swarovksi. Please handle your crystal only while wearing gloves to keep the body oil off the piece and this helping to prevent it from attracting dust. Can Swarovski Silver Crystal be repaired? Minor damage to Swarovski Silver Crystal poses no great problem and can be made good at one of Swarovski's many repair shops around the world. Multiple fractures, however, are usually irreparable Please go to the Swarovski Repairs link on this site.